SM Jili Privacy Policy: How We Protect Player Data

1 Scope of This Privacy Policy

This policy applies to personal information handled through the SM Jili website, player accounts, casino and betting services, transaction systems, security processes, and customer-support channels. It covers both information you provide directly and information generated while you use SM Jili.

In this policy, “personal information” means information that identifies you or can reasonably be connected with you. It may include your name, contact details, identity records, payment activity, device information, and gaming history. Information that has been properly anonymised so it can no longer identify a person may be used for statistics, product planning, fraud monitoring, and service improvement.

SM Jili aims to handle information consistently with applicable Philippine privacy requirements, including relevant principles of transparency, legitimate purpose, and proportionality. This policy does not create rights beyond those provided by applicable law, but SM Jili will try to answer reasonable privacy questions clearly and without unnecessary runaround.

2 Information We May Collect

SM Jili may collect account details such as your full name, date of birth, mobile number, email address, residential information, username, and account preferences. Because real-money gaming is restricted to eligible adults, SM Jili may also request a government-issued identification document, a recent photograph, or other material needed to confirm identity and age.

When you deposit or withdraw Philippine Peso, SM Jili records relevant transaction details. These can include the amount, date, payment channel, transaction reference, account-holder name, status, and limited details needed to match the transfer. Full card information may be handled by an authorised payment processor rather than stored directly by SM Jili.

Gaming records can include bets, stakes, wins, losses, bonus use, selected markets, game rounds, account balance movements, session times, and responsible-gaming settings. SM Jili also receives technical information such as browser type, device type, operating system, login time, approximate location derived from network information, and security events.

If you contact support, SM Jili may keep your message, attachments, verification details, and the steps taken to resolve the concern. Please avoid sending information that is unrelated to your request.

3 Why We Use Personal Information

SM Jili uses personal information to create and maintain accounts, confirm eligibility, authenticate logins, process bets, settle game results, manage bonuses, and complete deposits or withdrawals. Without some of this information, SM Jili cannot provide a secure real-money gaming service.

Information also supports fraud prevention, anti-money-laundering checks, account-security monitoring, duplicate-account detection, dispute handling, and investigation of suspicious activity. SM Jili may compare account, device, identity, and payment information when there is a reasonable need to protect players or the platform.

SM Jili may analyse aggregated activity to understand service performance, identify technical faults, improve mobile usability, review game demand, and plan new features. Where possible, this work uses grouped or de-identified information rather than details that directly identify an individual.

We may use your contact details for essential account notices, security warnings, withdrawal updates, policy changes, and support replies. Promotional communication should be managed separately from necessary service messages, and eligible players may update their communication preferences.

4 Payments and Identity Verification

Financial transactions require careful handling. SM Jili may verify that a GCash, Maya, GrabPay, Coins.ph, bank, Visa, or Mastercard payment method belongs to the registered account holder. A mismatch may lead to additional checks, a delayed transaction, or a request for supporting records.

SM Jili uses payment details to accept deposits, process withdrawals, issue refunds, reconcile balances, investigate failed transfers, and meet applicable compliance duties. Payment providers may process information under their own operational and legal requirements. SM Jili asks providers to use information for authorised services rather than unrelated purposes.

Identity checks help prevent underage play, account takeovers, payment abuse, and financial crime. SM Jili may request refreshed documents when an earlier record expires, account activity changes significantly, or a compliance review requires updated information. Players should submit clear and truthful records. Altered or misleading documents may result in account restrictions under the Terms and Conditions.

5 Cookies and Similar Technologies

SM Jili may use cookies and related browser technologies to keep you signed in, remember settings, maintain session security, detect unusual behaviour, and understand how pages perform. Some technologies are essential for account functions, while others support analytics or convenience features.

You can manage cookies through your browser settings. Blocking essential cookies may prevent SM Jili login, payment, or game functions from working properly. Clearing cookies can also remove saved preferences and require you to authenticate again.

Technical records may include page views, navigation paths, button interactions, error reports, session duration, and referral information. SM Jili uses these details to diagnose problems and improve the player journey. Technical data should not be used to make unrelated assumptions about your private life.

6 When Information May Be Shared

SM Jili may share limited information with carefully selected providers that support hosting, cybersecurity, identity verification, payments, customer support, communications, game delivery, data storage, and technical maintenance. These providers receive only the information reasonably required for their assigned service.

SM Jili may also disclose information when required by applicable law, a valid legal process, a regulatory obligation, or a lawful request from an authorised government body. Where legally allowed, SM Jili reviews requests and seeks to avoid disclosing more information than necessary.

Information may be shared to investigate fraud, protect account holders, enforce platform rules, address security incidents, or defend legal rights. If the SM Jili business undergoes a genuine restructuring, merger, or transfer, relevant information may move to the successor subject to appropriate confidentiality and privacy protections.

SM Jili does not permit service providers to freely use player information for their own unrelated advertising. Operational sharing is different from selling a player profile, and SM Jili treats that distinction seriously.

7 Security and Account Responsibility

SM Jili uses layered administrative and technical measures intended to reduce unauthorised access, disclosure, alteration, and loss. These may include access controls, monitoring, authentication processes, transaction review, staff confidentiality rules, and secure data transmission practices.

No online platform can promise absolute security. Players also have an important role. Use a strong password that you do not reuse elsewhere, keep your device updated, log out on shared devices, and never give your password or verification code to another person. SM Jili support will not ask you to reveal your password.

If you notice an unfamiliar login, changed account detail, unknown wager, or payment you did not authorise, contact SM Jili promptly and stop using the affected device until it has been checked. Fast reporting gives SM Jili a better chance to restrict the account and investigate what happened.

Where SM Jili identifies a personal-data incident that creates notification duties under applicable law, the platform will take reasonable steps to investigate, contain the issue, document its response, and notify affected people or relevant authorities when required.

8 Data Retention

SM Jili keeps personal information only for as long as it is reasonably needed for account operation, transaction records, fraud prevention, dispute resolution, responsible-gaming controls, security, and applicable legal or regulatory duties.

Closing an account does not always mean that every record can be erased immediately. SM Jili may need to retain payment histories, verification outcomes, self-exclusion records, complaint files, or security logs for a required period. Keeping a self-exclusion record, for example, may be necessary to stop a person from bypassing an active restriction with a new account.

When information is no longer needed, SM Jili may delete it, securely dispose of it, or anonymise it so it cannot reasonably identify the player. Retention periods can vary according to the type of record and the reason it was collected.

9 Your Privacy Choices and Rights

Subject to applicable Philippine law and valid limitations, you may ask SM Jili whether personal information about you is being processed. You may also request access to eligible records, correction of inaccurate information, or an update to incomplete account details.

In appropriate circumstances, you may object to certain processing, withdraw a consent that was the basis for optional processing, request deletion or blocking, or ask for a usable copy of eligible information. Some requests cannot be completed when SM Jili must retain records for security, payment, legal, regulatory, responsible-gaming, or dispute purposes.

SM Jili may need to confirm your identity before acting on a privacy request. This prevents another person from using the request process to obtain or alter your account records. Please provide enough detail to identify the relevant information, but do not send unrelated sensitive documents.

If you believe SM Jili has not handled a privacy concern properly, contact the website email shown below with a clear explanation. SM Jili will review the matter and may request further details needed to investigate.

10 Age Restrictions and Responsible Gaming

SM Jili is intended only for people aged 21 or older who are legally eligible to participate. The platform does not knowingly offer real-money gaming accounts to minors. If information indicates that an account holder is below the required age, SM Jili may suspend access while the matter is reviewed.

Personal information may be used to administer deposit limits, cooling-off periods, account restrictions, and self-exclusion. These responsible-gaming records are important safety information. SM Jili may retain them after account closure when necessary to honour a restriction and prevent an excluded player from opening another account.

Parents and guardians should supervise shared devices and keep payment credentials private. Anyone who believes a minor has submitted information to SM Jili should report the concern through the website email listed in this policy.

11 Policy Updates and Contact Details

SM Jili may update this Privacy Policy when services, technology, legal requirements, or data-handling practices change. The latest version will appear on this page with a revised update date. If a change materially affects how existing player information is used, SM Jili may provide an account notice or another appropriate notification.

Players should review this page from time to time. Continuing to use SM Jili after an updated policy takes effect means the revised information applies to future use, subject to any rights and notices required by applicable law.